◈ Frequently Asked Questions
Q1. Can I have a sample order for light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A: Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than expected.
Q3. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q4. How to proceed an order for led light?
A: Firstly let us know your requirements. Secondly We quote according to your needs. Thirdly customer confirms the samples and places deposit for formal order. Fourthly We arrange the production.
Q5. Do you offer guarantee for the products?
A: Yes, we offer 1 years warranty to our products.
Q6. How to deal with the faulty products?
A: Our products are produced in strict quality control systems. During the guarantee period, we will repair them, send new lights for small quantities, or discuss solutions based on the situation.